Snapchat stuck on sending messages or not loading at all? This frustrating issue prevents you from sending snaps, messages, or viewing stories, often showing endless loading circles.
Here are 8 working solutions to fix Snapchat sending and loading problems on Android and iPhone.
Quick Fixes (Try These First)
1. Check Internet Connection
- Test other apps (Instagram, WhatsApp) to confirm internet works
- Switch between WiFi and mobile data
- Move closer to WiFi router for stronger signal
- Restart router if WiFi is unstable
2. Force Close and Restart Snapchat
- Close Snapchat completely from recent apps
- Wait 15 seconds
- Open Snapchat again
- Try sending message or snap
3. Check Snapchat Server Status
- Visit downdetector.com/status/snapchat
- Check Twitter for #SnapchatDown hashtag
- If servers are down → wait for Snapchat to fix (usually 1-2 hours)
App-Specific Solutions
4. Clear Snapchat Cache (Android)
- Settings → Apps → Snapchat → Storage
- Clear Cache (keeps your login and memories)
- Restart Snapchat
- Test sending messages
5. Update Snapchat App
- Android: Play Store → Snapchat → Update
- iPhone: App Store → Snapchat → Update
- Restart phone after update
- Snapchat frequently releases bug fixes
6. Log Out and Log Back In
- Snapchat → Profile → Settings gear → Log Out
- Wait 30 seconds
- Log back in with username/email and password
- Check if messages send properly
Network and Connection Fixes
7. Disable VPN/Proxy
- Turn OFF any VPN apps temporarily
- Check WiFi proxy settings → set to “None”
- Test Snapchat without VPN
- Some VPNs block Snapchat features
8. Reset Network Settings
Android:
- Settings → System → Reset options → Reset Network Settings
iPhone:
- Settings → General → Reset → Reset Network Settings
Note: Will reset WiFi passwords but often fixes connection issues.
Advanced Solutions
9. Check Storage Space
- Snapchat needs storage for temporary files
- Settings → Storage → ensure 1GB+ free space
- Delete old photos/videos or unused apps
- Clear other app caches to free space
10. Disable Battery Optimization (Android)
- Settings → Battery → Battery optimization
- Find Snapchat → Don’t optimize
- Prevents Android from limiting Snapchat’s background activity
11. Enable Background App Refresh (iPhone)
- Settings → General → Background App Refresh
- Background App Refresh: ON
- Find Snapchat → ON
- Allows Snapchat to work in background
12. Reinstall Snapchat App
Before reinstalling:
- Save important snaps to camera roll
- Note down your login credentials
Reinstall process:
- Uninstall Snapchat
- Restart phone
- Download Snapchat from official store
- Log in and test
Device-Specific Solutions
Android Phones:
- Check Data Saver settings
- Settings → Network & Internet → Data Saver → Turn OFF
- Or allow Snapchat unrestricted data access
iPhones:
- Enable cellular data for Snapchat
- Settings → Cellular → Snapchat → Enable cellular data
Samsung Phones:
- Disable “Put unused apps to sleep”
- Settings → Device care → Battery → Background app limits
- Remove Snapchat from sleeping apps
Common Error Messages
”Failed to Send - Tap to Retry”:
- Check internet connection
- Try sending to different friend
- Restart Snapchat app
”Could not refresh, please try again”:
- Pull down to refresh stories/chat list
- Check Snapchat servers
- Clear app cache
”Network Error”:
- Switch network connection
- Reset network settings
- Contact ISP if persistent
Prevention Tips
Keep Snapchat Working:
- Update app regularly
- Keep phone storage above 1GB free
- Don’t use Snapchat mods (can cause bans)
- Restart Snapchat weekly
- Use stable internet connection
Avoid These Mistakes:
- ❌ Using third-party Snapchat apps
- ❌ Sending too many snaps quickly (can trigger limits)
- ❌ Ignoring app updates
- ❌ Using aggressive battery savers
Alternative Solutions
If Snapchat Still Won’t Work:
- Use Snapchat web version (limited features)
- Try different device to test account
- Contact friends through other apps temporarily
- Wait 24 hours - temporary issues often resolve
Contact Snapchat Support:
- Snapchat → Profile → Settings → I Need Help → Contact Us
- Describe the issue clearly
- Include device model and app version
- Attach screenshots if helpful
Account-Related Issues
Check Account Status:
- Verify account isn’t temporarily locked
- Check for violation warnings
- Ensure account is verified (email/phone)
- Try logging in from different device
Snapchat Limits:
- Daily snap limits exist for new accounts
- Rapid sending can trigger temporary blocks
- Wait 24 hours if you hit limits
- Use Snapchat normally to avoid restrictions
Most Snapchat sending and loading issues are temporary and resolve with app restart or network troubleshooting. Server problems are also common causes.