ACT FiberNet internet down and not working? Internet outages can happen due to network maintenance, cable issues, or router problems, disrupting your work and entertainment.
Here’s a complete troubleshooting guide to check and fix ACT FiberNet connection issues quickly.
Quick Status Check Methods
1. Check ACT Service Status
- Visit ACT website → Service Status section
- Call ACT customer care: 1800-200-5678
- Check ACT social media (@ACTBroadband) for outage updates
- Ask neighbors if they’re facing similar issues
2. Check Router Light Indicators
Normal Status:
- Power LED: Solid green/blue
- Internet LED: Solid green/blue
- WiFi LED: Solid green/blue
Problem Indicators:
- Red lights: Connection problem
- Blinking lights: Trying to connect
- No lights: Power or hardware issue
Basic Troubleshooting Steps
3. Power Cycle Your Equipment
Router restart:
- Unplug ACT router power cable
- Wait 30 seconds
- Plug power back in
- Wait 2-3 minutes for full startup
ONT restart:
- Find the ONT box (white box, usually wall-mounted)
- Unplug ONT power for 30 seconds
- Plug back in and wait for lights to stabilize
- Then restart router
4. Check All Cable Connections
- Fiber optic cable → firmly connected to ONT
- Ethernet cable → ONT to router connection secure
- Power cables → properly plugged in
- Look for loose connections or damaged cables
Advanced Troubleshooting
5. Test Direct Connection
- Connect computer directly to ONT via ethernet
- Bypass the router temporarily
- Test internet connection
- If works → router problem; If doesn’t → line issue
6. Check for Physical Damage
Inspect these areas:
- Fiber cable for cuts, bends, or damage
- ONT box for any visible issues
- Router for overheating or damage
- Cable entry points into your home
7. Reset Router to Factory Settings
Before resetting: Note down WiFi name and password
Reset process:
- Find reset button on ACT router
- Hold reset button for 10-15 seconds while powered on
- Release and wait for router to restart
- Reconfigure WiFi settings
Network Configuration Checks
8. Verify Account Status
- Check if bill is paid and account is active
- Log into ACT customer portal to verify account
- Ensure no service suspension due to payment issues
- Contact ACT billing if account shows problems
9. Check for Scheduled Maintenance
- ACT often schedules maintenance during late night hours
- Check ACT website for maintenance notifications
- Call customer care to confirm maintenance in your area
- Maintenance usually lasts 2-6 hours
10. Test Different Devices
- Try internet on multiple devices (phone, laptop, tablet)
- Test both WiFi and ethernet connections
- If some devices work → device-specific issue
- If none work → ACT line problem
Router-Specific Solutions
11. Update Router Firmware
- Access router admin panel (usually 192.168.1.1)
- Login with admin credentials (check router label)
- Go to System/Firmware section
- Check for updates and install if available
12. Check WiFi Settings
- Ensure WiFi is enabled on router
- Check WiFi password is correct
- Try connecting to 2.4GHz instead of 5GHz
- Reset WiFi settings if needed
13. Check for Overheating
- Feel router temperature - should not be very hot
- Ensure proper ventilation around router
- Clean dust from router vents
- Move router to cooler location if needed
When to Contact ACT Support
Call ACT Customer Care (1800-200-5678) if:
- Internet down for 2+ hours
- Red lights persist after troubleshooting
- Physical cable damage suspected
- Multiple neighbors report same issue
Information to Provide:
- Your ACT customer ID
- Exact error lights on router and ONT
- When the issue started
- Troubleshooting steps you’ve tried
Alternative Internet Options
While Waiting for ACT Fix:
- Use mobile hotspot from your phone
- Ask neighbors for temporary WiFi access
- Visit nearby café with WiFi for urgent work
- Use 4G dongle as backup internet
Prevention Tips
Maintain Stable Connection:
- Keep router in ventilated area
- Don’t move fiber cables unnecessarily
- Pay bills on time to avoid service suspension
- Use UPS to protect from power fluctuations
- Regular router restart (weekly)
Avoid These Issues:
- ❌ Bending fiber cables sharply
- ❌ Placing router in enclosed spaces
- ❌ Ignoring overheating signs
- ❌ Using damaged ethernet cables
ACT FiberNet Plans and Speeds
Common Speed Issues:
- Check your subscribed plan speed
- Run speed test (speedtest.net) when working
- Compare actual vs promised speeds
- Contact ACT if speeds are significantly lower
Plan Upgrade Options:
- Higher speed plans available
- Check ACT website for current offers
- Call customer care for upgrade options
Expected Resolution Time
Typical Fix Duration:
- Router/configuration issues: 30 minutes to 2 hours
- Local cable problems: 4-24 hours
- Area network issues: 1-3 days
- Major infrastructure problems: 3-7 days
ACT Customer Support Channels
Contact Methods:
- Customer Care: 1800-200-5678
- WhatsApp: +91 9121212121
- Email: [email protected]
- Website: actcorp.in → Support
- Mobile App: ACT Fibernet app
Most ACT FiberNet issues are resolved within 24 hours with proper troubleshooting or technician visit. Network outages and cable problems are common causes.